🔄 Return & Exchange Policy – Curious Little Ones (CLO)

At CLO, we work hard to send the right products in perfect condition. If something’s not right, we’re here to make it easy for you.

✅ You Can Request Exchange/Return If:

• Wrong product received
• Damaged or broken product (unboxing video required)
• Missing items from your order

🚫 Not Applicable If:

• You change your mind after delivery (see below for mind-change policy)
• Minor box damage but product is fine
• Product used, assembled, or damaged after delivery

📦 Conditions:

• Request within 2 days of receiving the order
• Product must be unused, unassembled, and in original packaging
• Unboxing video is mandatory for damaged/missing claims

🔧 How It Works:

1. Contact Us within 2 days via WhatsApp +92 317 2192929 or Email curiouslittleones1@gmail.com
   Send: Order number, pictures + unboxing video, and issue details.
2. We Verify within 24–48 hours. If valid, return/exchange is approved.
3. Return Shipping:If it’s our mistake → We arrange pickup or cover courier cost.If mind change/don’t like product → You send it back, refund after receiving (minus Rs. 300 delivery cost).
4. Exchange Delivery: After we receive your return (3–5 days), your new product is dispatched within 5–7 working days.

💳 Refunds:

• Only if item is out of stock for exchange
• Processed via bank transfer within 5–7 working days after return

🛍️ Payment Made Simple at Curious Little Ones!

• Cash on Delivery (COD) is available all over Pakistan.

• You can also choose Bank Transfer, Easypaisa, or JazzCash.

👉 If you prefer to pay via bank or wallet transfer instead of COD, simply let us know on WhatsApp before your order is out for delivery.

We’ll share the payment details and confirm your order. Simple, safe, and convenient! 💖

🔸 No advance required for COD orders.

🔸 Check Before You Pay available in most cities.

💌 For any questions, just WhatsApp us at +92 317 2192929.