🔄 Return & Exchange Policy – Curious Little Ones (CLO)

At CLO, we work hard to send the right products in perfect condition. If something’s not right, we’re here to make it easy for you.

✅ You Can Request Exchange/Return If:

• Wrong product received

• Damaged or broken product (unboxing video required)

• Missing items from your order

🚫 Not Applicable If:

• You change your mind after delivery (see below for mind-change policy)

• Minor box damage but product is fine

• Product used, assembled, or damaged after delivery

📦 Conditions:

• Request within 2 days of receiving the order

• Product must be unused, unassembled, and in original packaging

• Unboxing video is mandatory for damaged/missing claims

🔧 How It Works:

1. Contact Us within 2 days via WhatsApp +92 317 2192929 or Email curiouslittleones1@gmail.com
   Send: Order number, pictures + unboxing video, and issue details.

2. We Verify within 24–48 hours. If valid, return/exchange is approved.

3. Return Shipping:

   • If it’s our mistake → We arrange pickup or cover courier cost.

   • If mind change/don’t like product → You send it back, refund after receiving (minus Rs. 300 delivery cost).

4. Exchange Delivery: After we receive your return (3–5 days), your new product is dispatched within 5–7 working days.

💳 Refunds:

• Only if item is out of stock for exchange

• Processed via bank transfer within 5–7 working days after return

💡 Note from CLO:

We recommend asking for extra pictures or a quick video of the toy before ordering if you have any doubts. This helps avoid returns or refunds — as excess handling can damage toys and cause a loss for us. Your clarity helps us keep prices fair for all parents. 💖