FAQs

FAQs

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πŸ€”Β Frequently Asked Questions (FAQs)

Curious Little Ones – Making Playtime Simple, Fun & Hassle-Free!

🎁 Orders & Products

Q. Are all products exactly as shown?

Yes, all products are shown as accurately as possible. Slight color or design variations may occur due to photography, lighting, or supplier batches β€” but the product functionality and features remain the same.

Q. Are your toys safe for kids?

Absolutely! Our toys are selected keeping child safety, durability, and engagement in mind. Most are suitable for kids aged 2 to 10 years, but please always check product details for age recommendations.

Q. How do I know what’s in the box?

The product images and descriptions show what's included. If you’re unsure, feel free to WhatsApp us anytime before placing your order. We're happy to help!

🚚 Delivery & Shipping

Q. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery (COD) in most cities across Pakistan.

Q. Is there a Check Before Pay option?

Yes, in many cities, we offer Check Before You Pay with open parcel service through our courier partners. Please confirm availability for your city when ordering.

Q. How long does delivery take?

  • Karachi, Lahore, Islamabad: 3–5 working days

  • Other cities: 4–7 working days

  • Remote areas: 6–9 working days

(Delivery time may vary slightly due to courier operations or public holidays.)

πŸ”„ Returns & Exchanges

Q. Can I return or exchange a product?

Yes β€” but only if:

  • You receive a wrong item

  • The product is damaged, broken, or missing parts (unboxing video required)

Returns are not accepted for change of mind, minor packaging dents, or slight design/color variations.

Q. How long do I have to request an exchange?

You must contact us within 2 days of receiving your order.

Q. What is the process for exchange?

  1. WhatsApp us with your order number + photos + unboxing video (if damaged/missing).

  2. Our team verifies and responds within 24–48 hours.

  3. Once approved, send the product back (if needed).

  4. After we receive it (3–5 days), your replacement is dispatched within 5–7 working days.

Q. Do I get a refund?

Refunds are offered only if the product is out of stock for exchange. Otherwise, we offer a replacement or store credit.

πŸ’³ Payments

Q. What payment options do you accept?

  • Cash on Delivery (COD) – most popular

  • Bank Transfer / Easypaisa / JazzCash (on request)

πŸ’‘ Product & Pricing

Q. Are your prices fixed?

Yes, our prices are fixed and fair. We offer occasional sales and promotions β€” follow us on Instagram for updates!

Q. Why do some products seem a little pricier?

We only source toys that are tested for quality and safety, and we offer Free Delivery + Check Before You Pay, which adds more convenience and peace of mind compared to most sellers.

πŸ› οΈ Missing or Broken Parts?

Q. What if something is missing or damaged?

  • Share an unboxing video + pictures within 2 days of delivery.

  • Our team will verify and offer a replacement part, product exchange, or solution.

πŸ“ž Customer Support

Q. How do I contact you?

  • WhatsApp: +92317-2192929

  • Email: curiouslittleones1@gmail.com

We respond within 24 working hours (Monday to Saturday).

❀️ Our Promise:

We’re parents too. We believe in honesty, fairness, and joyful playtime for your little ones β€” with no surprises.